deliveries and returns

Deliveries

We send our products worldwide. Also we wouldn’t want to make you wait to receive your order. This is the reason why we work with Fedex, one of the best transport companies.

  • We send our products worldwide and transit time is as short as 24/48 hours (except some countries like UK and China).
  • For shipments to UK due to extra administration tasks due to Brexit, shipments may be delayed to one week.
  • For shipments to China the deliveries are also delayed due to customs approval and overall it can take 72/96 hours.

If any doubt for transit times to your country, do not hesitate to ask!

The price is highly dependent on the weight, volume and place. This will be reflected during the purchasing process.

Important information

The shipments to your country might have a customs tax. These taxes depend on the international agreements and are not a responsibility of Gometrics S.L.

The delivery date may vary depending on different factors: availability of the chosen product, destination country  or incidents of the delivery company. If your manufacturing order is late, we will notify you. If the order doesn’t meet the deadline, Gometrics S.L. will not be liable or responsible of any consequences due to this delay.

The shipments are made every day of the week except Saturdays, Sundays and bank holidays.

Returns

We only accept returns in case the product arrives with a manufacturing defect or defect on the part of the transport Company.

In case of defective product, we will coordinate a return, repair or replacement without additional cost. To do this, you should notify us within 48 hours from the date of delivery.

In case you want to make a return, you should provide the needed information to identify the order. (Order number, name of the payer, etc). Once the product is identified, we will study your request and we will answer you within 14 days by email.

For a correct return, you should send the product with its corresponding packaging and the document proving the purchase (receipt, invoice)

You can manage your return through the form section “Contact us

Do you have any questions about the shipments?

Contact us! We can help you for sure. We commit to answer your question within 72 hours.